At Fulshaw Mill Holidays we respect your privacy and we are fully focussed on protecting your information and data. We aim to comply with the latest data protection laws. This statement is to explain how we collect and handle data relating to website visitors and bookings. 

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Who collects the information?

The information is being collected by us at Fulshaw Mill Holidays, and we as a business are responsible for handling data. You can contact us at contact@fulshawmillholidays.com

Our business address is Reception Lodge, Fulshaw Mill, Old Glasgow Rd, Stewarton, Kilmarnock KA3 5JP

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How do we collect information?

Information can be collected in the following ways:

• If you contact us via our enquiry form.

• If you sign up to our mailing list.

• If you make a booking by contacting us through email

• If you make an online booking.

Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone visits one of our web pages. This uses Google Analytics and our internal website analytics.

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What information is collected?

We will collect and process the following data about you:

​The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

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How is your data used?

When you contact us, make a booking or sign up through our online forms or social media, your data is only used for the corresponding purposes as well as marketing for our business purposes only. We will not pass your contact details and other personal data to a third party. You reserve the right to opt out at any time.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing. The data is collected and the statistics are compiled using the Google Analytics service. 

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Who has access to your information?

Only the minimum data will be available to us here at Fulshaw Mill Holidays.

We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so. Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

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How you can access and update your information

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: contact@fulshawmillholidays.com We will promptly correct any information found to be incorrect. You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

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The security of your information

When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

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Payment security

We provide an option to book and pay online. This allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details. We use a secure online payment gateway to process credit card payments and debit card payments on our behalf.

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Users under 18 years of age

Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.

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Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.​

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United State. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.